4.8 out of 5 stars
2 out of 5 starsposted 1 month ago
I have been going to Chiswick Petcare for almost 4years and I am happy with the service from reception, vet nurses and one of the vets Clare who has been great! I will however not be returning because of the other vet James, he has been rude a few times I have visited and the last time was notable...I pay £17 monthly for the 10% club which includes a list of extras and discount on treatments, it also includes nail clipping, I know this because the receptionists have told me, Clare has told me and the vet nurses have told me. James clipped my dogs nails and stood at reception demanding i pay; he was then patronising when i mentioned the 10% club saying the service isn't included, he made me feel like i was pulling a fast one in front of the other customers. I called up recently to book a check-up and nail clip, the receptionist informed me that James had put a note on my record saying that my pet is not to receive free nails clips, this is outrageous and unbelievably petty. My experience of James has been nothing but up-selling products/services that my pet really doesn't need and overall rudeness which is felt by myself and others in the Chiswick dog owners circle.
5 out of 5 starsposted 6 months ago
We moved our cats from the states and have been to many vets and this was by far the best. Chiswick Petcare has an amazing team of people who demonstrate their passion for pets as soon as you walk through the door. They are extremely knowledgeable, friendly, and are more than willing to take the time to answer any and all questions.
1 out of 5 starsposted 3 days ago
Moved to new vet given the bad attitude the new receptionist has. Shame.